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Piedmont Alerts Customers to Bill-Payment, Identity Theft Scam

Piedmont Natural GasPiedmont Alerts Customers to Bill-Payment, Identity Theft Scam: Offer Claims Government Will Pay Bill, Asks For Customers' Social Security Number

Piedmont Natural Gas is warning customers not to be fooled by a nationwide bill-payment scam that promises the federal government – in fact, President Obama himself – will pay their utility bill. The scam is asking people to share sensitive personal information that could lead to identity theft.

The phony payment offer, which is being promoted through social media, text messages and in person, provides customers with a purported "Federal Reserve bank routing number" to use when paying their bills online. Customers are led to believe that their bill will be paid if they use this routing number and insert their Social Security number as the bank account number however, no payments are ever applied to the customers' accounts.

Piedmont has learned that some of its customers have fallen victim to this scam and is doing all it can to help those people affected.  This is attempted identity theft, and we urge all Piedmont customers to exercise extreme caution in sharing their Social Security number or other personal information.

Customers who believe they are a victim of this scam are encouraged to notify local police, the state attorney general's office, and the Better Business Bureau. Any customer who thinks their Piedmont Natural Gas account has been affected should call 1-800-752-7504 to speak with a customer service representative.

Author: Jaz Tunnell, Government Relations Manager, Piedmont Natural Gas


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