RALEIGH — ASAPP has moved into town and is bringing some corporate big names with them.
The New York-based artificial intelligence company opened a Raleigh office back in July and recently installed a former Ford exec at its helm as both chief financial officer and chief operating officer.
Tim Stone, the former chief financial officer at Ford Motor Company, will join the company in mid-October. His mission will be to lead efforts scaling the company’s customer service software that helps call center agents work more efficiently.
“ASAPP is on a mission to build products that make people radically more productive and jobs more sustainable,” said ASAPP CEO Gustavo Sapoznik. “We are thrilled to welcome Tim to our team, and we look forward to learning from his knowledge and experience scaling finance and operations teams.”
The company is now hiring in Raleigh.
It has “about 20 positions open” on its careers page, said ASAPP’s executive vice president Paul Kizakevich, who heads up the Raleigh office and the global sales and services organizations.
Customer experience is estimated to be a $400 billion industry.
In the wake of the current pandemic, added Kizakevich, it’s ripe for disrupting.
“The massive increase in inbound call volumes, coupled with reduced agent availability due to shelter-in-place policies, has exposed how Fortune 500 contact center organizations are fragile and incapable of serving customers when it’s most needed. All of the enterprise customers we serve witnessed a 200-900 percent increase in call volumes, with an average 50 percent decrease in agent availability.”
ASAPP’s software is supposed to help with all that.
Founded in 2014, the company offers its AI-Native platform, which according to its website, “empowers contact center agents to be radically more productive, improves customer engagement, satisfaction scores and provides real-time actionable insights.”
“Through continuous machine learning, the platform increases success, satisfaction and sales by providing customer care and sales agents with the right things to say and the right things to do as customer conversations transpire,” the company said.
The company has headquarters in New York with offices in Silicon Valley, Buenos Aires and London.
Original Article Source: WRAL TechWire